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Instructions

How can I cancel my subscription?

Contracts ordered with automatic extension automatically will extend for another billing period unless they are cancelled. Accounts ordered without automatic extension will expire after the first billing period and do not require cancellation.

We accept written cancellations via e-mail, contact form or letter.

Send your e-mail to hosting-at-shellfire.de, while replacing the -at- by an @ sign. Plese send the e-mail from the same e-mail address that you used to place your order.

Your cancellation will have to include the following:

Your personal data (name, address)
The contract number
Cancellation Date

We would also love to know the reason for your cancellation in order to be able to improve our service.

There is a notice period of 2 weeks before the end of a billing period.

We will always reply to your cancellation request, even if there are issues with it.

If you want to send us a cancellation letter, check our imprint for our mailing address.